Participate in process improvement initiatives and maintain knowledge of ITIL best practices.
Netrix Global provides the people, processes, and technology to run and scale modern businesses. We are a top system integrator (CRN VAR500) serving healthcare, manufacturing, government, and more, with a culture of ownership and teamwork.
Provide first-level functional support for NextGen EPM, handling basic troubleshooting and user guidance.
Log and categorize support tickets, escalate complex issues to Tier 2 with complete documentation.
Assist with system navigation, password resets, and maintain simple troubleshooting guides.
Sutherland is a global business process outsourcing company providing support and technology solutions. The company fosters an energetic and driven culture with a focus on employee growth.
Own the access request queue and serve as primary IT help desk contact across the company.
Build and maintain IT runbooks and documentation to reduce repeat ticket volume.
Own employee onboarding and offboarding, including provisioning, deprovisioning, and device setup.
Moxie empowers aesthetic entrepreneurs to build profitable independent practices. They are a global, remote-first team supporting over 700 practices, with a culture of ownership and continuous learning.
Leads incident management activities for FSA IAM systems to ensure quick detection, response, and resolution of incidents.
Coordinates with internal teams and external partners and provides clear communication during incidents.
Performs real-time technical analysis, reviews logs, and escalates issues to vendors as needed.
PingWind is a Service-Disabled Veteran-Owned Small Business delivering services to the federal government in cybersecurity, development, IT infrastructure, and supply chain management. They have offices in Northern Virginia and Huntsville, AL and offer a range of benefits.
Act as a dedicated technical bridge between Platform Engineering and Customer Experience teams, ensuring seamless collaboration.
Own the technical execution of customer onboarding and decommissioning workflows, including complex SQL data migrations.
Resolve platform-level technical escalations and partner with Customer Success to translate operational needs into technical solutions.
We are a veterinary software company that helps practices enhance patient care, improve staff efficiency, and minimize burnout. We were founded in 2017 and are a mid-size company (50-100 people) that has used Elixir from the start.
Respond to incoming support requests via phone, email, and chat, logging all interactions in the ticketing system.
Provide first-level technical support for desktops, laptops, software, Microsoft 365, Active Directory, and basic network issues.
Escalate complex issues and ensure timely resolution, following up with customers to ensure satisfaction.
DYOPATH is an IT service company that provides technical support and solutions. The company has an award-winning culture with a L.O.V.E. philosophy, investing in employee development and fostering a respectful team environment.
Provide first-line IT technical support, managing incidents via ticketing tools and remote access.
Collaborate with international teams and contribute to continuous improvement of the knowledge base.
Use troubleshooting and root cause analysis to resolve hardware, software, and application issues.
Bosch Service Solutions offers technology-driven BPO services, handling operations for other companies. They are a leading provider in more than 30 languages, with a commitment to diversity and inclusion.
Provide advanced remote support for Apple and mixed-platform environments, including macOS, iOS, and iPadOS.
Administer Apple device management through Addigy MDM, including enrollment, policies, and software deployment.
Troubleshoot issues related to user access, networking, VPN, and operating system updates with clear documentation.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, they foster a team-oriented culture that prioritizes personal and professional development.
Diagnose and resolve complex network and voice routing issues using advanced troubleshooting and data analysis techniques.
Collaborate with cross-functional teams to improve processes and restore critical services in a 24/7 environment.
Mentor team members and document operational records to ensure long-term network stability and compliance.
This partner company specializes in network and telecommunications services, focusing on maintaining large-scale infrastructure. It operates with a collaborative and innovative culture, supporting career growth and inclusive workplace practices.