Resolve and respond to tickets submitted by faculty and students.
Prepare, maintain, and troubleshoot issues for exams and courses within the LMS.
Attend and conduct student and faculty orientations, including online office hours.
Orbis Education partners with universities to expand pre-licensure healthcare programs, producing thousands of graduates ready to enter the workforce. As a subsidiary of Grand Canyon Education, the company offers a collaborative team environment, extensive training, and structured professional development.
Process access, license, and entitlement requests within SLA in the ticketing system.
Structure and maintain Okta entitlements for role-based and group-based access.
Own license management, track SaaS utilization, and reclaim unused seats.
Power Digital is an AI-native growth firm that helps leading and emerging brands grow through strategy, creativity, and proprietary technology. It is a people-first company with a culture built on curious, ambitious, and accountable team members.
Act as the single point of contact for on-site and remote users for technical incidents and service requests.
Provide first-level support for PCs, hardware, software, and network issues, ensuring timely resolution.
Log and manage helpdesk tickets, monitor system alerts, and escalate issues to tier-2/3 teams as needed.
Skyrise is a company operating in the IT park in Cebu City, Philippines, providing support services. The company's size and culture are not specified, but they emphasize compliance, customer service, and internal collaboration.
Provide high-quality IT technical support services including remote troubleshooting, installation, and migration.
Manage customer tickets, prioritize work, and ensure problem resolution and escalation.
Document processes and customer environments while maintaining excellent customer service.
New Era Technology is a global technology solutions provider that securely connects people, places, and information. With over 3,000 professionals, the company fosters a team-oriented culture focused on personal and professional development.